Thursday, May 21, 2015

Who Will Listen?

Inside Higher Ed
May 21st, 2015

For some students, Twitter isn't just a space to vent.
Students frustrated with the slow pace of administrative responses to issues on campus are taking more drastic measures, going public on social media or sharing their stories with members of the media before officials can present their own solutions. And while the publicity does create an image issue for the institution and sometimes gets results, officials say answers to students’ problems are often already in the works even before the issue becomes public and the added pressure doesn’t change their plans.
When nursing students at Hudson County Community College found themselves charged an extra $450 in April, they were outraged. The students, 90 percent of whom receive some form of financial aid, went to local New York news channel PIX 11, which in turn sent media requests to the college. Four days later, the college announced it would absorb the additional cost, attributing it to a billing error due to a computer glitch.

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