have heard a great deal of talk about my college being a business and
my students being customers. This talk is both disconcerting and
dangerous. There are very real risks when people in higher education
take this talk seriously. I had only heard it from administrators, but
recently I heard it from a colleague.
From administrators, such talk is annoying but unsurprising; from a
colleague, it is deeply disturbing. We should denounce these claims as
literally false and metaphorically dangerous. We can do so in at least